Simmies Golf Cancellation & Rescheduling Policy
Effective Date: [Add date when policy is published]
This policy explains how cancellations, rescheduling, and refunds work for Simmies Golf simulator bay bookings. Cancellations and rescheduling happen through the app so the system can free the bay and process any refund automatically.
1. Cancellation Window & Refund Schedule
| When you cancel | Refund |
|---|---|
| More than 4 hours before your bay session starts | 90% refund |
| Between 1 hour and 4 hours before your session starts | 50% refund |
| Less than 1 hour before your session starts, or after it starts | No refund |
The 10% retained on early cancellations covers payment processing and platform transaction costs. Refunds return to the original payment method and typically appear within 5-10 business days.
2. Rescheduling
Every booking includes one complimentary reschedule, provided you reschedule at least 4 hours before the original start time. Day-of adjustments are subject to bay availability and do not extend total session duration.
- Arrived early? You can shift your start time up to 15 minutes earlier through the app.
- Running late? You can shift your start time up to 15 minutes later through the app.
3. No-Show Policy
If you do not arrive and do not cancel in advance, your booking is a no-show. No-shows are not eligible for refunds or credits.
4. Technical Issues During Your Session
If simulator, projector, smart-lock door, or other equipment prevents play, contact Simmies support immediately using the support number posted inside each bay and on your confirmation email. Support must be contacted during the affected session window. Reviews are granted case by case.
5. Facility-Initiated Cancellation
Simmies may cancel or shorten a booking for:
- Emergency maintenance or equipment failure
- Power outage, HVAC failure, or building-wide issue
- Smart-lock or access-control outage
- Weather or municipal event affecting safe facility access
- Suspected Terms of Service or facility-rules violation
If Simmies cancels for operational reasons unrelated to your conduct, you receive a full refund. If cancellation results from your own violation, it is non-refundable.
6. Refunds vs. Credits
Refunds return to the original payment method. Simmies does not issue store credit or session credits as a substitute for monetary refunds, except when both the player and operations agree in writing.
7. Disputed Charges
Contact billing@simmiesgolf.com within 30 days of an incorrect charge. We ask that you contact Simmies before filing a chargeback so we can resolve the issue directly.
8. How to Cancel or Reschedule
- Open the app and tap My Bookings.
- Select the booking you want to cancel or reschedule.
- Tap Cancel or Reschedule and follow the prompts.
We do not accept cancellation requests by email, text, or phone; the app handles refunds and bay release automatically.
9. Changes to This Policy
Material changes will be posted on the Cancellation page and communicated to active account holders by email.
10. Contact
- Billing & refunds: billing@simmiesgolf.com
- Operational support during a session: number posted inside your bay and on your confirmation email